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36 answers, grouped by topic
What is the total investment?+
Indicatively ₹8–10 Cr, comprising fit-out (₹1.6–2.4 Cr) and opening inventory (₹4.8–6.2 Cr), alongside the ₹1L application fee and ₹40L refundable security deposit.
Is there a franchise fee?+
No franchise fee for programme Years 1–2 signings — grandfathered for the full term. Ongoing charges are royalty (5%), marketing fund (2%), and technology fee (1%, floor ₹40,000/month), all on Net Revenue.
Is the security deposit refundable?+
Yes, refundable subject to true-up at exit, per the terms in your Letter of Intent and the Deposit/Escrow Terms Letter.
How is financing handled?+
Typically 50–60% of inventory is bank-financed. Starla provides a project-finance pack and an approved-lender panel. Starla never guarantees partner debt.
Are the published figures binding?+
No — they are planning-grade ranges so only well-matched candidates apply. Binding terms appear only in the Stage 7 disclosure pack and franchise agreement.
Can I negotiate the fees?+
No. Starla does not negotiate fees — every partner signs the same published structure. That consistency is part of what protects the network you are buying into.
What does the technology fee cover?+
The full in-house stack: Infinity store management and ERP, the integrated POS, the Build a Ring platform, the AI copilots, and the monthly Starla-prepared P&L service.
How are payments collected?+
The application fee and security deposit are collected by direct bank transfer with a reference (UTR) you submit in your candidate portal; Starla's finance team reconciles each payment and your portal shows the status.
Do I own the inventory?+
Yes. Inventory is partner-owned, purchased from Starla at the lowest possible transfer cost, serialized, and covered by a rotation programme and a published exit buyback formula.
Who sets retail prices?+
Starla's pricing engine sets every price centrally. There is no manual pricing anywhere in the system — this protects your margin from discount wars.
What happens to slow-moving stock?+
Slow-moving serialized stock is exchangeable under the rotation programme's published swap terms — your capital never just sits.
Is there an exit path for my inventory?+
Yes. A published buyback formula for conforming serialized stock exists; the formula itself is disclosed in the Stage 7 disclosure pack.
Are the diamonds certified?+
Every diamond Starla sells is a certified lab-grown diamond, graded on the same 4Cs as mined stones.
What territories are open?+
Andhra Pradesh, Telangana, Karnataka and Tamil Nadu are opening now. See the Territories page for live availability by city.
Is territory exclusive?+
You get a protected radius (3 km urban / 5 km non-metro) with a pre-agreed compensation formula for encroachment within 1.5× that radius.
My city isn't listed — can I still apply?+
Yes. Signed-in candidates can suggest a territory directly on the Territories page — pin the location on the map and tell us why it fits. Every suggestion is reviewed by the team.
What is Pipeline Mode?+
Enrolment now reserves your territory for 12 months while the network builds toward its next proving store. Your deposit sits in an escrow-style account, refundable in full if the window doesn't open.
How long does the journey take?+
Roughly 150–180 days across ten gated stages, Enquire through Open. No gate is ever skipped.
How do I apply?+
Start at starlajewels.com/franchise/apply. It takes about ten minutes; your mobile number is OTP-verified before submission.
What happens after I enquire?+
A Franchise Development Executive calls to discuss capital, territory, and owner-operator fit. If both sides want to proceed, your candidate portal account is provisioned for the Apply stage.
Will I meet the founders?+
Yes — Stage 5 is the Founders' Meet, including an immersion day inside a working Starla store (NDA e-signed beforehand).
What is the cooling period?+
After the full disclosure pack is released, a structurally unskippable 14-day cooling period runs before the franchise agreement can be executed. It exists so you decide with a clear head.
Can I skip stages if I'm well capitalized?+
No. Every stage is a gate, applied the same way for every candidate. That discipline is why a Starla franchise is worth owning.
Do I need jewellery experience?+
The programme is built around an owner-operator and the systems do the heavy lifting — Founder School certification, the hiring toolkit, and the copilots exist precisely so a disciplined first-time jeweller can run a conforming store.
What technology is included?+
The full in-house stack Starla runs its own stores on: Infinity (store management + ERP), an integrated POS, the Build a Ring custom design platform, AI owner/store copilots, and the centralized pricing engine.
What is Build a Ring?+
Starla's custom design platform: customers design a ring in real-time 3D, see an AI-generated photorealistic render, and place a made-to-order purchase tracked through production, QC and dispatch.
Do I need my own IT staff?+
No. The stack is delivered and maintained by Starla under the technology fee; your portal, POS and copilots come configured for your store.
What do the AI copilots actually do?+
They draft the daily trade brief, answer P&L questions from your own store's data, and turn every SOP into a working checklist — for the owner and the store team respectively.
What support do I get after opening?+
A named Franchise Business Consultant, Founder School certification, a hiring toolkit, a monthly Starla-prepared P&L, and AI copilots for the owner and the store.
What is Founder School?+
An 8-week certification curriculum. Completing it is a precondition to opening, and every team member is certified before floor access. Recertification is ongoing.
How does hiring work?+
You hire to the format staffing model with Starla's toolkit: requisitions, a five-gate funnel tracker, question banks, scorecards, and offer templates.
How is my store's performance reviewed?+
Your Franchise Business Consultant runs structured monthly-visit reports and quarterly business review packs, benchmarked against the network.
Who builds the store?+
You build on an approved site only, to Starla's standard design kit, with a handover audit and security certification as preconditions to stock delivery.
How does the opening work?+
Soft open, then grand opening, then a 100-day nurture programme guided by your Opening Copilot.
How does marketing work?+
A 2% of Net Revenue marketing fund runs brand and local marketing, and your first 100 days follow a structured nurture programme guided by the Opening Copilot.
Can I run my own promotions?+
Pricing is central and non-negotiable — no store-level discounting exists in the system. Local marketing runs within brand standards, coordinated with your Franchise Business Consultant.
